Our cancellation policy will apply only once your booking is confirmed. A confirmed booking is when we have advised you that the travel service request or hotel room is available and has been reserved. We do not charge a cancellation fee for travel service request or room that have not been confirmed.
To cancel your booking you can apply our online cancellation form or advise us by sending an email to and inserting the word Cancel in the subject line. The email must include the following details:
1. Booking reference ID number
2. Email address you used for the booking
3. First and family name used for the booking
TOUR CANCELLATION
Our rates of refund are derived from our suppliers’ requirements, and can be summarized as follows:
| +30 Days prior to arrival | Full Refund (deduct 4% Bank fee) |
| 30->15 Days prior to arrival | 50% Charge |
| – 15 Days prior to arrival | Full Charge or No refund |
| NO-SHOW | Full Charge or No refund |
- In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
- Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
HOTEL CANCELLATION
Please review the hotel cancellation policy by matching your check in date with the travel season in Thailand. Our rates of refund are derived from our suppliers’ requirements, and can be summarized as follows:
Normal Season
Period : May 1 – October 31 for All Vietnam Destination
| +10 Days prior to arrival | Full Refund (deduct 4% Bank fee) |
| 5-0 Days prior to arrival | + 1 night penalty |
- In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
- Amendments need to be made not less than 5 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
- Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
High Season
Period : January 16 – April 30 & November 1 – December 14 for All Vietnam Destination
| +15 Days prior to arrival | Full Refund (deduct 4% Bank fee) |
| 14-3 Days prior to arrival | + 1 night penalty |
| 2-0 Days prior to arrival | + 2 nights penalty |
- In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
- Amendment need to be made not less than 7 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
- Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
Peak Season
Period : December 15 – January 15 + Long Holiday for All Vietnam Destination
| +31 Days prior to arrival | + 2 nights penalty |
| 30-0 Days prior to arrival | No refund will be made |
- In case of NO-SHOW or early check out, non refund will be made. (Considered as cancellation without the required advance notice)
- Amendment need to be made not less than 15 business days prior to check-in date (in case of emergency, please contact our reservation directly.)
- Will not be responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from our side.
